Sales
Access, seats, and deployment
Multiple seats, organization access, deployment questions, or a commercial question while the public rate card is being finalized.
[email protected]Contact
Five addresses, each read by a person.
Pick the route that matches the question. Mail sent to the right address is answered faster than mail routed through a general inbox, and there is no ticket robot in between.
Direct routes
Where to send what.
Support
Product, account, and billing support
Sign-in trouble, an account stuck awaiting approval, a workspace that will not open, a copilot run that fails, or a charge that looks wrong.
[email protected]Security
Vulnerability disclosure
Include the affected surface, the impact, and reproduction steps. Test only against your own account and data. No bug bounty, no formal response-time commitment, read by the engineers.
[email protected]Privacy
Your data
Review account data, revoke sessions and devices, remove provider keys, export project files, or request account deletion.
[email protected]Legal
Terms and agreements
Questions about the terms of service, the EULA, or the refund policy.
[email protected]Anything else
General enquiry
If none of the above fits, sales is the general front door and will pass the message to whoever should answer it.
[email protected]Faster than mail
Most first questions are already answered.
- FAQ
Browser versus native, platforms, file formats, where files live, copilot and API keys, commercial status.
- Documentation
Sketching, first part, assemblies, CAM, PLM, the copilot, keyboard reference, and troubleshooting.
- Security
What the gateway enforces, the parameters behind it, and the assurances Chudware does not claim.
- Pricing
Why no rate card is published yet, and the routes that are open in the meantime.
- Download
Start in the browser now, or download the desktop build for Windows, Linux, or macOS.
- Changelog
What actually shipped, rather than what is planned.
Make the mail useful
For a support message, say which route you are on (browser client or native preview), the account address, what you did, and what happened instead. For a security report, reproduction steps beat severity adjectives.
There is no contact form here, on purpose.
Every address above goes to a person, not a queue. A plain address is honest, works from any mail client, and leaves you holding a copy of exactly what you sent.
Or skip the conversation
Open the product and judge it directly.
A browser account takes less time than writing the email asking whether it is any good.